Implementasi Manajemen Pengetahuan Pada Perusahaan Web Hosting Dengan Web Hosting Management Complete Solution
Abstract views: 655
,
PDF downloads: 593
Abstract
The implementation of knowledge management in a company has become a necessity in the current 4.0 era. Therefore, the company's ability to manage existing knowledge is needed to survive the onslaught of competition. To implement knowledge management in one of the Web Hosting companies towards service to consumers is the aim of this research, as well as a solution to the problems experienced in the Customer Support division. Due to this, the problem-solving process is often hampered and the existing problems are not properly archived. In this study, knowledge of the organization is figured out by analyzing the support of existing information technology. Focus Group Discussion (FGD) method is used as a tool to find out the abilities and skills that exist in each of them, in order to figure out the extent to which a person's perspective is to see and assess something he observes. In this study, Web Hosting Management Complete Solution (WHMCS) is a system used in applying knowledge to web hosting companies for the knowledge-sharing process between customer support and consumers.
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
